Refund & Cancellation Policy

This policy explains how refunds and cancellations work for both the Starter one-off project and the Pro subscription.

Starter is a one-time purchase, billed in full at checkout.

• Full refund if you cancel before we begin creative work on your project.
• Once work has begun (for example, a first concept or draft has been shared), the project is non-refundable — instead, we'll work with you through your included revision rounds to get the piece right.
• No refunds are issued after final files have been delivered.

Pro is billed monthly in advance.

• You can cancel anytime — from your account or by emailing us.
• Cancellation stops future billing but takes effect at the end of your current billing cycle; you keep access to the queue, and any request already active, until that cycle ends.
• We don't offer partial-month or prorated refunds for cancelling partway through a billing cycle.
• If a request is actively in production when you cancel, we'll do our best to complete or hand off the work in progress before your cycle ends.

To cancel your subscription or request a refund under the conditions above, email us at hello@maurorendr.com or book a call through the site. We'll process eligible refunds back to your original payment method through Stripe within a reasonable time.

If you have a concern about a charge, please contact us directly first — we're generally able to resolve billing issues faster than a card dispute.

Questions about this policy? Email hello@maurorendr.com or book a call through the site.